Privacy Policy

Symptom Information (Session-Based, Not Stored)

When you use FindRightDoc, you may describe your symptoms and answer follow-up questions. This information is processed in real-time by our AI clinical triage engine to match you with appropriate specialist types. We do not permanently store your symptom descriptions or medical information. Your data is processed during your session and then discarded.

Location Data (With Your Permission)

If you grant permission, we collect your geographic location to find doctors and specialists near you. We use this location data with the Google Places API to identify nearby providers. Location data is used only during your session to perform provider searches and is not permanently stored.

Analytics Events

We collect anonymous analytics events to understand how users interact with FindRightDoc. This includes:

• Page views
• Button clicks
• Form submissions (without capturing form data)
• Time spent on pages
• Referral sources

These events are anonymized and do not include personally identifiable information or medical details.

Device and Browser Information

We automatically collect information about your device and browser, including IP address, browser type, operating system, and device type. This information helps us understand which devices use our Service and identify potential technical issues.

Cookies

FindRightDoc uses cookies for analytics purposes only. We do not use cookies to track medical information or personal health data. Our cookies help us understand user behavior and improve the Service. You can manage cookie preferences in your browser settings.

Google Places API

FindRightDoc uses the Google Places API to retrieve provider information (names, addresses, phone numbers, specialties) and show nearby doctors. Your location data is transmitted to Google to perform these searches. Google's privacy practices are governed by their own privacy policy. We recommend reviewing Google's Privacy Policy.

AI Symptom Analysis

FindRightDoc uses AI-powered clinical triage technology to analyze your symptom descriptions and recommend appropriate specialist types. Your symptom information is transmitted to our triage engine for processing in real-time. We use clinically-validated medical AI services that are designed for healthcare applications. Your symptom data is processed during your active session only and is not permanently stored. We do not use your symptom data for training AI models. Our AI partners are held to healthcare-grade data handling standards.

Analytics Services

We use analytics services (such as Google Analytics) to track anonymous usage patterns and understand how our Service performs. These services may set cookies and collect IP addresses. No medical information or personally identifiable information is sent to analytics services.

Right to Know

You have the right to request what information we collect, use, or share about you. Since we do not permanently store medical information or create user profiles, there may be limited information to provide.

Right to Delete

Since we do not permanently store your symptom data or create lasting user profiles, deletion requests may have limited applicability. However, you can request deletion of any analytics cookies or identifiers associated with your device.

Right to Opt-Out

You can disable analytics cookies and decline location sharing through your browser or device settings. This may limit certain features of FindRightDoc (such as the ability to find nearby providers).

Right to Not Be Discriminated Against

We will not discriminate against you for exercising your privacy rights.

California Consumer Privacy Act (CCPA)

If you are a California resident, the CCPA grants you specific privacy rights. Since FindRightDoc does not permanently store personal information or medical data, many CCPA rights have limited applicability. However, you still have the right to know, delete, and opt-out of data sharing. Contact us at [email protected] to exercise these rights.

General Data Protection Regulation (GDPR)

If you are located in the European Union or United Kingdom, the GDPR may apply to your use of FindRightDoc. We process your information based on your consent (for location data) and our legitimate interests (to operate the Service). You have the right to access, rectify, delete, and port your data. Contact us at [email protected] to exercise these rights.